Romantic or Naive?


I don’t know if it is right. I think it is a romantic notion. It might be naïve. I’m hoping that by writing about it some of you will help me understand which it is.

It is all to do with my belief in how people can change organisations. To start with, think back. Think about that moment when you found out you had got a new job. Perhaps you get to that point through a rigorous and competitive recruitment process. And you won and got the job!

In that moment, that moment of triumph and achievement, you feel elated. You are super-excited. It is the best news. You will be joining a winning team. You are full of ideas, energy and passion and you are ready to change the world.

Am I right about this?

Because, if I am right (or even just close to being right), then why don’t more organisations harness this energy to improve their business?

Why is it that too many places have historically seemed to specialise in squeezing that excitement out of people.

For me this is why the role that we play be it in communications, HR, Talent, OD or Employee Experience (EX) is so important. It is why listening to employees is ever more impactful. It is why we do what we do.

We need employers to recognise that they can have a workforce that will help them win … and win constantly.

That’s my romantic view of things. Or am I just naive?

Howard Krais

Before Co-Founding True, Howard spent much of his career in senior in house communications and engagement roles at businesses such as Ernst & Young, GSK and latterly Johnson Matthey. 

 Over the past five and a half years, together with Mike Pounsford and Kevin Ruck, Howard has led work focused on how organisations listen. Following four ground-breaking reports, a book, entitled “Leading the Listening Organisation” was published by Routledge in December 2023. 

https://www.linkedin.com/in/howard-krais-4094a02/
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