The power of listening and leading change

Written By Howard Krais

In a world where change is relentless and technology continues to reshape our interactions, the role of communication professionals has never been more critical. Far beyond crafting messages, we are entrusted with the responsibility of transforming how our organisations listen, adapt, and ultimately thrive. Listening isn’t just a soft skill—it’s a strategic necessity, and leaders who fail to cultivate this ability risk losing touch with the very people they rely on to drive success.

Read more in this interview between Sia and Howard Krais

Howard Krais

Before Co-Founding True, Howard spent much of his career in senior in house communications and engagement roles at businesses such as Ernst & Young, GSK and latterly Johnson Matthey. 

 Over the past five and a half years, together with Mike Pounsford and Kevin Ruck, Howard has led work focused on how organisations listen. Following four ground-breaking reports, a book, entitled “Leading the Listening Organisation” was published by Routledge in December 2023. 

https://www.linkedin.com/in/howard-krais-4094a02/
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